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Support
Manuals, Instructions and
Specifications may be found on our Tech
Specs page.
Most answers & solutions can be
found on our FAQ page, Message Board or below.
If your specific concern is not
addressed on any of these pages, feel free to
contact us via email or phone
at 800-240-6845.
Ordering:
Shipping:
Return Policy:
Warranty / Support / Contact Information:
Manuals and Instructions:
Other Useful Resources:
Ordering
Orders may be placed 24 hours
per day via our website. You may also place your order by
telephone 9:00 AM - 5:00 PM EST Mon - Fri by calling
800-240-6845 toll free.
PayPal and Major Credit Cards (VISA /
MasterCard / AMEX / Discover). Sorry, no
checks or COD orders.
If you provide a valid email
address during the checkout process, an order confirmation
will be sent to you immediately upon the submission of your
order.
Only to
Canada at this time.
Only residents of the state of
Georgia will be required to pay sales tax.
Shipping
UPS Ground.
You may choose alternate or
expedited shipping methods during the
checkout process.
Most orders received prior to
3:00 PM EST will ship the same day however, there are occasional
exceptions. If your order is delayed more than 24 hours, we
will contact you with an explanation and estimated ship
date. Please see the chart below for normal delivery transit
times:
If you provide a valid email
address during the checkout process, tracking information
will be sent to you as soon as your order ships.
Return Policy
We are committed to happy
customers. If you are not satisfied with your Outdoor Audio
product purchased directly from us, just ship it back within
30 days and we will happily refund your money.
Products can not be damaged, modified in any way or missing
parts, and the customer is responsible for shipping costs to
return the items. If your DeckTunes unit is missing
anything, or you lose something, or something is wrong when
you receive it, just give us a call and we will promptly
address the issue at no cost to you.
Any duties, freight, taxes,
customs fees and installation costs are not included in the
money back guarantee. Items purchased through a domestic
dealer or international distributor can not be returned
directly to Outdoor Audio.
Your refund will be processed
within a few days of our receiving the return. Please
include a note indicating why you are returning the item.
Warranty / Support / Contact
Information:
In addition to our
Satisfaction Guarantee, DeckTunes carries a 1-Year
Warranty against defects in parts or workmanship.
For items purchased from a dealer or distributor, please
contact them and we will work through them to resolve
support issues.
We're audiophiles that love what we do - Working really
hard to deliver high quality and affordable products to
others like us. We strive to make every customer happy
and all our rules are only guidelines. Feel free to
contact us at any time at 800-240-6845!
Solutions to the most
common issues can be found on our FAQ Page or
Message
Board. If your particular issue in not addressed on
either of these pages, please email us or give us a call
at 800-240-6845.
Manuals and
Instructions:
Outdoor
Audio, Inc. Privacy Policy
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Outdoor Audio
has created this privacy
statement in order to
demonstrate our
strong commitment to your
privacy. The following
discloses our information
gathering and dissemination
practices regarding
this web site.
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Use
of Cookies
Our
shopping cart and
login system relies
on "perishable"
cookies to track
shopping cart and
user information. These
cookies are not
permanent and will
eventually expire.
Although they are
not permanent, your
browser's security
settings must be set
to allow cookies for
you to place orders
at our site.
-
Statistical Data
Our
servers, like most
others,
track IP addresses
and referring pages
to help with site
maintenance and
improvements. This
data is viewed only
as anonymous
statistics to show
the busiest times of
the day or week,
pages with errors
and how effective
our advertising has
been. This
information is not
used for any other
purpose.
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Personal Information
Collected - EMail
Addresses
This
information is used
to notify you of
product updates,
safety issues, web
site changes or
special promotions. As with all
information
collected, at
OutdoorAudio.com,
it is for our use
only. You may
unsubscribe from
our mailing list at
any time by sending
a BLANK e-mail to
this email
address.
Messages with any
form of attachments
will be considered a
potential virus
threat and
automatically
deleted upon
receipt.
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Personal Information
Collected - Order
Forms
We
store information
from your order to
allow us to aid you
with customer
service issues,
notify you of any
product related
issues and to track
sales statistics.
Again, this
information is
regarded as
confidential, is for
our internal use
only and will never
be disclosed with
any other parties.
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Outside Links
This site may
occasionally provide
links to other sites
for your convenience
or additional
information. Outdoor
Audio is
not responsible for
any content or
practices of these
sites.
-
Additional Contact
Information
If
you wish to contact
us regarding any
issue not addressed
on this support page
or on our
FAQ page, you
may do so by any
method listed on our
Contact page.
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Site Security
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The electronic commerce
portion of our site uses a
128 bit secure socket
layer (SSL) certificate to
encrypt all information you
send to us when placing you
order on-line.
This ensures that your
personal information will be
protected from theft by
others. You may hover your
mouse over the
logo on the bottom of the page to
verify the validity of our Certificate and our
commitment to the security of
your personal information. |
Mailing
List
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We take SPAM (Junk Email) very
seriously and do condone or
conduct unsolicited bulk
mailings to uninterested
parties. If you have
received an email from us,
it is because you've
purchased a product from us or
otherwise expressed interest
in them.
The communications we send
are valid offers related to
real products. If you've
received an email from us in
error, we apologize. To be
removed from our mailing
list, simply send a BLANK e-mail to
this
address.
Messages with any
form of attachments
will be considered a
potential virus
threat and
automatically
deleted upon
receipt. |
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