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Support
Most answers & solutions can be
found on our FAQ page, Message Board or below. If your specific concern is not
addressed on any of these pages, feel free to
contact us via email or phone.
Ordering:
Shipping:
Return Policy:
Warranty / Support / Contact Information:
Manuals and Instructions:
Other Useful Resources:
Ordering
Orders may be placed 24 hours
per day via our website. You may also place your order by
telephone 9:00 AM - 5:00 PM EST Mon - Fri by calling
877-434-0985 toll free.
Major Credit Cards (VISA /
MasterCard / AMEX / Discover). Sorry, no
checks or COD orders. (PayPal will be
added in the near future)
If you provide a valid email
address during the checkout process, an order confirmation
will be sent to you immediately upon the submission of your
order.
Not at this time.
Only residents of the state of
Georgia will be required to pay sales tax.
Shipping
UPS Ground.
You may choose alternate or
expedited shipping methods during the
checkout process.
Most orders received prior to
3:00 PM EST ship the same day however, there are occasional
exceptions. If you order is delayed more than 24 hours, we
will contact you with an explanation and estimated ship
date. Please see the chart below for normal delivery transit
times:
If you provide a valid email
address during the checkout process, tracking information
will be sent to you as soon as your order ships.
Return Policy
We are committed to happy
customers. If you are not satisfied with your Outdoor Audio
product purchased directly from us, just ship it back within
30 days and we will happily refund your money.
Products can not be damaged, modified in any way or missing
parts, and the customer is responsible for shipping costs to
return the items. If your DeckTunes unit is missing
anything, or you lose something, or something is wrong when
you receive it, just give us a call and we will promptly
address the issue at no cost to you.
Any duties, freight, taxes,
customs fees and installation costs are not included in the
money back guarantee. Items purchased through a domestic
dealer or international distributor can not be returned
directly to Outdoor Audio.
Your refund will be processed
within a few days of our receiving the return. Please
include a note indicating why you are returning the item.
Warranty / Support / Contact
Information:
In addition to our
Satisfaction Guarantee, DeckTunes carries a 1-Year
Warranty against defects in parts or workmanship.
For items purchased from a dealer or distributor, please
contact them and we will work through them to resolve
support issues.
We're audiophiles that love what we do - Working really
hard to deliver high quality and affordable products to
others like us. We strive to make every customer happy
and all our rules are only guidelines. Feel free to
contact us at any time at 877-434-0985!
Solutions to the most
common issues can be found on our FAQ Page or
Message
Board. If your particular issue in not addressed on
either of these pages, please email us or give us a call
at 877-434-0985.
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Business Hours:
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9AM - 5PM EST
Monday - Friday |
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Mailing Address: |
6810 Overton Circle
Cumming, GA 30041 |
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Shipping Address: |
4015 Mini Trail
Suite E88
Cumming, GA 30041 |
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Customer Service: |
877-434-0985
(678-920-6500) |
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Fax:
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877-471-7993 |
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E-Mail:
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E-Mail Us |
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My unit won't turn on. What could be
wrong?
Several things. Please following the
checklist outlined below. If none of
these steps resolve your issue,
please contact us via phone at
877-434-0985 for further assistance.
(1) Please make sure you are
attempting to power on the unit by
pressing the power button on the
faceplate and not the remote control
as the remotes batteries may be
exhausted.
(2) Attempt to power on the unit
with the enclosure cover open and
take notice to see if the
translucent exhaust fan is running
or not. This will determine if the
it's the power supply or the head
unit that's the problem. If the fan
runs, please skip to step 7.
(3) Check your circuit breaker and
the breaker on your GFCI outlet to
make sure neither have tripped. (If
either has tripped, thoroughly
inspect unit and power cord to
determine if any obvious sign of
short circuit exists such as a pet
or rodent biting through the cord,
yes it's happened.
(4) Please be sure the end of the
power cord that is connected to the
power supply inside the enclosure is
pushed into the socket all the way
and seated well.
(5) Unplug the unit from power
outlet, wait 20 seconds and plug
back in.
(6) There is a small black switch
located on the bottom of the silver
colored power supply inside the
enclosure. Try flipping that switch
to the opposite position and see if
the unit will power on.
(7) Open the unit and check all
fuses to ensure none are blown. (If
a fuse is blown, replace it and
attempt to power on the unit again.)
(8) Above the power supply inside
the enclosure, there is a small
black plastic square (relay) with
wires connected to it. Please push
on the red connectors to ensure each
wire is securely connected to the
relay.
(9) Remove the stereo faceplate by
depressing the small button located
on the top right of the faceplate
and then replace it making sure it
seems to seat well and engages the
main stereo unit with a distinct
"click" when pushed in place.
If none of these steps resolve your
issue, please contact us via phone
at 877-434-0985 for further
assistance.
Manuals and
Instructions:
Viewing
Our Site
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We want you to have the best experience
possible while visiting our site. The following are some guidelines for an
optimum viewing experience:
General Viewing
Our site is best viewed using
the latest versions of
Microsoft
Internet Explorer or
Netscape. Also, please set
the resolution on your monitor
to 800x600 or higher to ensure
you can view the full width of
our web site in your browser
window.
Missing Menus or Other Content
If you are experiencing any
issues such as missing content, please ensure that both
Java and Java Script are
enabled in your browser.
Detailed instructions on how
to do this are provided
below.
Videos
To view most videos found on our
site, you will need to install
Microsoft Media Player version
9 or higher which
can be downloaded
here.
To view other videos and
photos, you'll need
Macromedia Flash Player. If
you do not already have it,
you can download it
here.
Pop-Up Windows
Our site makes limited use of pop-up
windows to display certain
information and content from
other sites. If you are using
software that prevents pop-up
windows, please disable it
while browsing our site -or-
hold down your SHIFT button
when clicking links that
don't open otherwise.
More Help
For help with any web site
related issues not addressed
on this page, please click
here to send an e-mail to
our web site support department.
For all other issues, please
visit our
contact
page for more information. |
Outdoor
Audio, Inc. Privacy Policy
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Outdoor Audio
has created this privacy
statement in order to
demonstrate our
strong commitment to your
privacy. The following
discloses our information
gathering and dissemination
practices regarding
this web site.
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Use
of Cookies
Our
shopping cart and
login system relies
on "perishable"
cookies to track
shopping cart and
user information. These
cookies are not
permanent and will
eventually expire.
Although they are
not permanent, your
browser's security
settings must be set
to allow cookies for
you to place orders
at our site.
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Statistical Data
Our
servers, like most
others,
track IP addresses
and referring pages
to help with site
maintenance and
improvements. This
data is viewed only
as anonymous
statistics to show
the busiest times of
the day or week,
pages with errors
and how effective
our advertising has
been. This
information is not
used for any other
purpose.
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Personal Information
Collected - EMail
Addresses
This
information is used
to notify you of
product updates,
safety issues, web
site changes or
special promotions. As with all
information
collected, at
OutdoorAudio.com,
it is for our use
only. You may
unsubscribe from
our mailing list at
any time by sending
a BLANK e-mail to
this email
address.
Messages with any
form of attachments
will be considered a
potential virus
threat and
automatically
deleted upon
receipt.
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Personal Information
Collected - Order
Forms
We
store information
from your order to
allow us to aid you
with customer
service issues,
notify you of any
product related
issues and to track
sales statistics.
Again, this
information is
regarded as
confidential, is for
our internal use
only and will never
be disclosed with
any other parties.
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Outside Links
This site may
occasionally provide
links to other sites
for your convenience
or additional
information. Outdoor
Audio is
not responsible for
any content or
practices of these
sites.
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Additional Contact
Information
If
you wish to contact
us regarding any
issue not addressed
on this support page
or on our
FAQ page, you
may do so by any
method listed on our
Contact page.
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Site Security
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The electronic commerce
portion of our site uses a
128 bit secure socket
layer (SSL) certificate from
Network Solutions to
encrypt all information you
send to us when placing you
order on-line.
This ensures that your
personal information will be
protected from theft by
others. You may hover your
mouse over the
logo on the bottom of the page to
verify the validity of our Certificate and our
commitment to the security of
your personal information. |
Mailing
List
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We take SPAM (Junk Email) very
seriously and do condone or
conduct unsolicited bulk
mailings to uninterested
parties. If you have
received an email from us,
it is because you've
purchased a product from us,
one of our other three
wholly owned companies, or
otherwise expressed interest
in them.
The communications we send
are valid offers related to
real products. If you've
received an email from us in
error, we apologize. To be
removed from our mailing
list, simply send a BLANK e-mail to
this
address.
Messages with any
form of attachments
will be considered a
potential virus
threat and
automatically
deleted upon
receipt. |
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How To
Enable Java |
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Please select the web
browser for which you wish to
enable Java:
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Netscape Navigator 4.x and
6.x:
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From the menu bar,
choose Edit >
Preferences.
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Select the Advanced
category.
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Check boxes labeled
Enable Java and
Enable JavaScript.
Netscape Navigator 7:
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From the menu bar,
choose Edit >
Preferences.
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Select the Advanced
category.
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Check box labeled
Enable Java
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To enable
JavaScript, repeat
steps 1 and 2 and
then click on
Scripts and Windows.
Make sure the box
for "Enable
JavaScript for
Navigator" is
checked.
Additional help using Netscape
products can be found
here. |
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Internet
Explorer 4.x:
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Internet Options.
-
Select the Security
tab.
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Set your security
level to either
Medium or Low.
Internet Explorer 5.x and
6.x:
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From the menu bar,
choose Tools >
Internet Options.
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Select the Security
tab.
-
Select the default
level button.
Optional custom
settings
-
If you have custom
settings and wish to
keep them, click on
the Custom Levels
button
-
In the Security
Settings list,
scroll down until
you find the "Java
VM" options. Click
on low or medium
safety.
Additional help using
Microsoft products can be
found
here. |
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Opera
Browser:
-
From the Menu Bar,
choose File >
Preferences >
Multimedia
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Click to check the
box next to: Enable
Java.
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AOL
Browser:
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Launch AOL Browser.
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After the browser
loads, go to the
Settings Menu on the
top if the browser.
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Click on the
pull-down window and
click on
Preferences.
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Click on the
Internet Properties
(WWW) link in the
Preferences
dialogue.
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Click on the
Security TAB in the
AOL Internet
Properties dialogue.
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Choose 'Medium'
Security Level or
lower.
Additional help using AOL
products can be found on
here. |
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WebTV:
Unfortunately, WebTV does not
support Java.
Please see more on these news
links
Support and feedback for
WebTV can be found
here. |
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